Refund and Returns Policy

Refund Policy

SHINGLE TOMB offers customizable products made specifically for marketing your business. Due to the personalized nature of these items, we cannot accept returns or exchanges unless the product is defective or damaged upon arrival.

Refunds for Defective or Damaged Items:

If your product arrives damaged or defective, please contact us within 5 days of receiving your order. Claims are subject to review and approval. Once your claim has been reviewed and approved, we will provide a full refund or send a replacement at no additional cost. If a return is required, the product must be returned within 14 days of delivery. Returned items must be unused and in their original condition. Shipping costs are non-refundable.

Cancellations and Changes:

Requests to cancel or change an order must be submitted within 24 hours of placing the order. However, production may begin shortly after an order is received. If production has already started, the order cannot be canceled, changed, or refunded, even if the request is made within the 24-hour period.

Non-Refundable Items:

We do not offer refunds for products made according to your approved specifications that are free of defects.

If you have any questions or concerns, please contact us at info@shingletomb.com.