Shingle Tomb™ Terms & Conditions of Sale

1. General

These Terms and Conditions (“Terms”) govern all purchases of products from Shingle Tomb™ (“Company,” “we,” “us,” or “our”). By placing an order, the purchaser (“Customer,” “you”) agrees to be bound by these Terms.

2. Orders & Acceptance

All orders are subject to acceptance by Shingle Tomb™.
We reserve the right to refuse or cancel any order at our discretion.
Orders are considered confirmed once payment has been received and/or written confirmation has been issued.

3. Pricing & Payment

All prices are listed in USD unless otherwise stated.
Pricing is subject to change without notice.
Full payment is required prior to production unless otherwise agreed in writing.
Applicable taxes, shipping, and handling fees are additional.

4. Custom Orders & Artwork

Customers must provide vectorized logo files such as SVG, AI, or EPS for custom printing.
If vector files are not provided, a design or setup fee, such as $200 CAD, may apply.
A digital proof will be provided for approval prior to production.
Once approved, Shingle Tomb™ is not responsible for errors involving spelling, colors, layout, or other approved design details.

5. Production & Lead Times

Production begins only after final proof approval and payment confirmation.
Lead times are generally 2 to 4 weeks and may vary due to demand, material availability, or unforeseen delays.
Shingle Tomb™ is not liable for delays outside of its control.

6. Shipping & Delivery

Shipping costs are the responsibility of the Customer unless otherwise stated.
Risk transfers to the Customer once products leave our facility.
Shingle Tomb™ is not responsible for carrier delays or shipments lost or damaged in transit. Applicable claims may need to be filed with the carrier.

7. Returns, Refunds & Cancellations

Shingle Tomb™ offers customizable products made specifically for marketing your business. Due to the personalized nature of these products, we cannot accept returns or exchanges unless the product is defective or damaged upon arrival.

Custom Products

Our products are non-refundable and non-returnable unless they are defective or damaged upon arrival.
We do not offer refunds for products made according to the Customer’s specifications and approved artwork when the products are free from defects.
Differences involving approved spelling, colors, artwork, positioning, dimensions, or layout are not considered defects when the finished product matches the approved proof or specifications.

Defective or Damaged Items

If a product arrives damaged or defective, the Customer must contact Shingle Tomb™ within 5 days and initiate the return shipment within 14 days of delivery.
Returns of damaged or defective products are subject to review and approval.
The Customer may be required to provide photographs, video, packaging information, or other evidence needed to review the claim.
Once a claim has been reviewed and approved, Shingle Tomb™ may provide a full refund or send a replacement at no additional product cost.
Returned items must be unused and in their original condition and packaging, where reasonably possible.
Original shipping costs are non-refundable unless otherwise approved by Shingle Tomb™.

Order Cancellations and Changes

Requests to cancel or change an order must be submitted within 24 hours of the order being placed.
Orders may only be canceled or changed before production has started.
Production may begin shortly after an order is received. Submission of a cancellation or change request within 24 hours does not guarantee that the request can be completed if production has already started.
Once production has started, the order cannot be canceled, changed, or refunded, except where the completed product is defective or damaged upon arrival.

8. Defects & Claims

Customers must inspect all products promptly upon delivery.
Any defects, damages, or shortages must be reported within the applicable claim period stated in these Terms.
We reserve the right to inspect the product and request photographs, video, packaging, or other supporting information.
We reserve the right to repair, replace, refund, or credit defective items at our discretion, subject to applicable law.

9. Intellectual Property

All designs, branding, and product concepts related to Shingle Tomb™ remain the property of the Company.
Customers confirm that they have the legal right to use any logos, trademarks, photographs, designs, or artwork provided to Shingle Tomb™.
Shingle Tomb™ is not liable for copyright, trademark, or other intellectual property claims related to customer-supplied materials.

10. Limitation of Liability

Shingle Tomb™ shall not be liable for any indirect, incidental, special, or consequential damages.
To the extent permitted by applicable law, our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Use of Product

Shingle Tomb™ products are intended for marketing and storage purposes.
The Company is not responsible for misuse, alteration, or improper installation or use of its products.

12. Force Majeure

Shingle Tomb™ is not liable for delays or failure to perform due to events beyond its reasonable control, including natural disasters, severe weather, acts of government, transportation interruptions, supply chain disruptions, labor shortages, or material shortages.

13. Governing Law

These Terms shall be governed by the laws of Kentucky, USA, without regard to its conflict of law principles.

14. Updates to Terms

Shingle Tomb™ reserves the right to update or modify these Terms at any time without prior notice.
The Terms in effect at the time an order is placed will apply to that order unless otherwise required by law.

16. SMS & Text Messaging

By providing your mobile phone number and opting in to receive text messages from Shingle Tomb™, you consent to receive SMS communications related to order updates, account information, promotions, and other messages you have requested.

Information We Collect

When you opt in to SMS communications, we collect your mobile phone number along with any information you provide during the opt-in process, such as your name or order details. This information is used solely to send you the text messages you have requested.

Opt-In Consent

You will only receive SMS messages from us if you have affirmatively opted in, such as by submitting your phone number through a checkout form, sign-up form, or other consent mechanism on our website. Consent to receive text messages is not a condition of any purchase.

Message Frequency and Rates

Message frequency may vary. Message and data rates may apply based on your mobile carrier plan.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you may receive one final message confirming your opt-out. You can also contact us directly to request removal from our SMS list.

No Sharing of Mobile Information

We do not share, sell, rent, or disclose your mobile phone number or SMS opt-in status to any third party or affiliate for their marketing or promotional purposes. Mobile opt-in data and consent will not be shared with any third parties for purposes unrelated to providing you the requested SMS services.